1. Introduction
These Terms and Conditions (“Terms”) govern the use of services provided by RoxoHost, including but not limited to web hosting, domain registration, VPS hosting, dedicated servers, SSL certificates, and related services.
For the purpose of these Terms:
- “we”, “us”, “our” refer to RoxoHost.
- “you”, “your”, “user”, “customer”, “visitor” refer to any person or entity using our website or services.
By using our website or services, you agree to these Terms. If you do not agree, you must stop using our services immediately.
2. Acceptance of Terms
By registering for, accessing, or using our services, you confirm that you have read, understood, and agree to be bound by these Terms. RoxoHost reserves the right to update or modify these Terms at any time without prior notice.
3. Prohibited Use
You agree not to use RoxoHost’s services for:
- Hosting or promoting illegal content.
- Government or clone websites (e.g., fake portals, crsorgi-type domains).
- Phishing, spamming, or scam websites.
- Adult, pornographic, or sexually explicit content.
- Anime, pirated content, or copyrighted material distribution.
- Lottery, gambling, or fraudulent activities.
- Malware, botnets, or hacking tools.
- Proxy, VPN, or anonymizer scripts.
- Excessive file storage not related to website hosting (backups, zip archives, large storage dumps).
If your account is found violating these rules, it may be suspended or terminated without notice.
4. Account Suspension & Termination
RoxoHost reserves the right to suspend or terminate your account if you violate these Terms, engage in abusive or illegal activity, or misuse server resources. Refunds (if applicable) will follow our Refund Policy published on our website.
5. Free Domain Policy
If your hosting plan includes a free domain:
- The domain will remain active for 1 year.
- If hosting is cancelled, the standard cost of the domain (as per website pricing) will be deducted from any eligible refund.
6. Payments & Late Fees
- All invoices must be paid before or on the due date.
- Payments delayed beyond 3 days may incur late fees.
- Accounts overdue by 30 days may be permanently terminated, and data may not be recoverable.
7. VPS and Dedicated Servers Policy
- Resource Usage: Customers are responsible for managing their VPS or dedicated server resources, including security, backups, and installed applications.
- Abuse: VPS or dedicated servers used for prohibited activities (spam, phishing, malware, DDoS attacks, etc.) will be suspended or terminated immediately without refund.
- Management: Unless stated otherwise, VPS and dedicated servers are self-managed. Customers must ensure proper server administration, security patches, and updates.
- Data Responsibility: RoxoHost is not responsible for data loss on VPS or dedicated servers. Customers must maintain their own backups.
- Fair Usage: Any activity that negatively impacts network stability or performance may result in restriction, suspension, or termination.
8. Refund Policy
Refunds are provided only in accordance with our Refund Policy, which is available on our website. Domain registrations, renewals, SSL certificates, VPS, and dedicated servers are non-refundable. Shared hosting plans may be eligible for refunds within the specified period (as per policy).
9. Privacy Policy
RoxoHost values your privacy. Personal data is collected, stored, and processed in line with our Privacy Policy, available on our website. By using our services, you consent to such processing.
10. Limitation of Liability
RoxoHost will not be held liable for data loss, downtime, or service interruptions beyond our reasonable control, security breaches caused by user negligence, or losses arising from the inability to use our services.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall fall under the jurisdiction of competent courts in Madurai, Tamil Nadu.
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